Yea. it's true he don't check his site or e-mail. I can't log on and been e-mailing them with no response.. Had a power surge failer and couldn't log in again, been about two weeks now. I gave up. Never had a problem with this site. The surge hit, came back on and log right in on this site, GOOD JOB JACK.. REAL NICE things are being done by you AND for the dog sake, GOOD JOB..