It seems there are a variety of different experiences. If I go into a store and the man treats some folks like a king, and treats others like crap, I think it is safe to say there are customer service problems. Now, the way people handle themselves may have a lot to do with it, but either way if you are a commercial enterprise; and he is, you need to accomodate your customers. I have 3 close friends who have bought dogs from him anywhere from the early 90's right up until a couple of years ago. Two of them bought multiple dogs, one bought a single dog. The guys who had multiple dogs from him had a very low turnout of good ones. The only ones that have been good were down from either the Lee Ling or the Hollingsworth blends.